Terms of Service

Effective Date: 1st April 2025

Index

Terms of Service Policy

Welcome to Pathway Pioneers! These Terms of Service (“Terms”) govern your access to and use of our website, services, and any related offerings (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms
By using Pathway Pioneers, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Services Provided
Pathway Pioneers offers guidance, consulting, and support to overseas students aiming to study in the UK. Services include but are not limited to:
  • One-on-one consultation sessions
  • University admissions support
  • Visa application guidance
  • Scholarship and funding advice
  • Social login-based account creation and profile management
3. Eligibility
To use our services, you must:
  • Be at least 16 years old (or have parental consent if under 18)
  • Provide accurate and complete information during account registration
  • Use the service for legitimate purposes
4. Account Registration and Security
  • You can create an account using social login (Google, Facebook, etc.)
  • You are responsible for maintaining the confidentiality of your account credentials
  • Pathway Pioneers is not liable for unauthorized access to your account
5. User Conduct
You agree not to:
  • Provide false or misleading information
  • Use the service for fraudulent activities
  • Attempt to hack, disrupt, or misuse the platform
6. Payments and Refunds
  • Some consulting services may require payment, which will be clearly stated
  • Payments are securely processed through third-party providers
  • Refund policies will be outlined for specific services

7. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and store your data.

8. Termination of Services
We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that harm Pathway Pioneers or its users.
9. Limitation of Liability
Pathway Pioneers is not responsible for:
  • Any decisions made based on our consulting advice
  • University admissions outcomes or visa application approvals
  • Third-party services linked to or integrated with our platform
To the maximum extent permitted under applicable law, we shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our products or services.

10. Changes to Terms
We may update these Terms from time to time. Users will be notified of significant changes.

11. Governing Law
These Terms are governed by the laws of England and Wales for Pathway Pioneers Ltd. These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India for Certified Counsellors & Edu Infra Pvt. Ltd.

12. Contact Us
If you have any questions, contact us at sumitasingh@pathway-pioneers.com.

Privacy Policy

At Pathway Pioneers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect
We collect the following types of personal data:
  • Personal Information: Name, email address, phone number, nationality, academic details
  • Account Information: Data collected through social login (Google, Facebook, etc.)
  • Payment Information: If applicable, securely processed by third-party providers
  • Usage Data: IP address, device type, cookies, and browsing behavior
2. How We Use Your Information
We use your information for:
  • Providing and improving our consulting services
  • Processing payments (if applicable)
  • Personalizing your user experience
  • Communicating with you (updates, offers, reminders)
  • Ensuring compliance with legal obligations
3. Social Login and Third-Party Integrations
  • When you sign in using social login, we access only the information you authorize
  • We do not post on your behalf or access unnecessary data
  • Third-party services (e.g., payment processors, analytics) may collect and process your data independently
4. How We Share Your Data
We do not sell or rent your personal data. However, we may share it with:
  • University partners (if you opt in for admissions assistance)
  • Payment processors (for transaction handling)
  • Legal authorities (if required by law)
5. Data Storage, Security, and Retention
  • Your data is stored securely in the AWS public cloud, which may be located in any AWS region worldwide to meet our business and customer service needs.
  • We implement industry-standard security measures to protect your personal data.
  • Your data is retained as long as necessary for service provision or legal compliance.
6. Your Rights
You have the right to:
  • Access, update, or delete your personal data
  • Withdraw consent for marketing communications
  • Request data portability
To exercise these rights, contact us at sumitasingh@pathway-pioneers.com.

7. Cookies and Tracking
We use cookies to improve user experience. You can manage cookie preferences in your browser settings.

8. International Data Transfers
As our services cater to users globally, your data may be stored and processed in AWS data centers in multiple regions, including those outside your home country. We ensure all data transfers comply with applicable data protection regulations.

9. Changes to This Policy
We may update this Privacy Policy as needed. Users will be notified of major changes.

10. Contact Us
If you have any questions, contact us at sumitasingh@pathway-pioneers.com.

Data Deletion Policy

At Pathway Pioneers, we respect your right to privacy and data control. This Data Deletion Policy explains how users can request deletion of their personal data, the process involved, and how long it takes to complete the request.

1. Requesting Data Deletion
Users may request the deletion of their personal data from our systems by:
  • Emailing us at: sumitasingh@pathway-pioneers.com with the subject line “Data Deletion Request.”
  • Submitting a request through their account settings (if applicable).
  • Contacting our support team via our website.
To verify the request, we may require users to confirm their identity before proceeding with deletion.
2. Processing Timeframe
  • Upon receiving a valid deletion request, we will begin the process within 3 business days.
  • Complete deletion may take up to 7 days, depending on the complexity of the request and system processing time.
  • Users will receive confirmation once the deletion is completed.
3. Scope of Data Deletion
Upon approval, the following user data will be deleted:
  • Personal Information (name, email, phone number, academic details, etc.)
  • Account Information (social login details, profile data)
  • Consultation Records (if not required for legal compliance)
  • Payment Data (only where deletion is allowed by financial regulations)
  • Any other personal data stored in our system
Exceptions: Some data may be retained for legal, regulatory, or security reasons, such as:
  • Compliance with financial record-keeping laws
  • Fraud prevention
  • Security audits and dispute resolution
In such cases, we will securely store the required data for the legally mandated period before deletion.
4. Data Storage and Backups
  • Data is stored securely in AWS public cloud, which may be located in any AWS region worldwide to meet business and customer service needs.
  • Upon deletion, personal data is removed from our active databases.
  • Backups containing deleted data may be retained for up to 30 days before they are automatically purged.
5. Social Login & Third-Party Data
If you signed up using Google, Facebook, or other social login services, you must also revoke access from your respective accounts by visiting their security settings.We are not responsible for data retained by third-party services.

6. Changes to This Policy
We may update this policy from time to time. Users will be notified of any significant changes.

7. Contact Us
For any questions or to request data deletion, please contact: sumitasingh@pathway-pioneers.com

Cancellation, Refund and Delivery Policy

By purchasing or accessing our services and digital products, you (“you” or “user”) agree to the following Terms of Service. If you do not agree with these terms, please do not proceed with the purchase or use of our services.

1. Refund Policy
As this is a digital product with immediate access to proprietary content, no refunds shall be provided after purchase, except in the case of a billing error or technical issue preventing access.
2. Service Description
Upon payment of INR 499, you will receive the following:
  • Digital Access to compiled reports on universities in the United Kingdom.
  • One Free 30-minute Counselling Session to be scheduled within 30 days from the date of purchase.
  • Complimentary Application Support Process for UK university applications, subject to eligibility and availability of university intakes.
3. Information Accuracy and Timeliness
The reports and recommendations provided are based on publicly available data, insights from prior admissions cycles, and best-effort research as of the time of compilation. While we strive to provide accurate and up-to-date content, we do not guarantee the accuracy, completeness, or current validity of all information, including but not limited to:
  • University fees and costs.
  • Intake deadlines or course availability.
  • Visa or scholarship policies.
We recommend verifying critical details directly with the respective university or official government sources before making any application or financial decision.
4. Counselling Session Terms
  • You are entitled to one free counselling session of up to 30 minutes.
  • This session must be booked and completed within 30 days of purchase.
  • Missed appointments without prior notice may be forfeited.
  • Additional sessions may be offered at our discretion or at an additional charge.
5. Application Support Scope
Our free support for UK applications includes:
  • Guidance on university and course selection.
  • Assistance with application form submission.
  • Review of SOPs and recommendation strategy.
It does not include:
  • Guarantee of admission.
  • Visa Fees and Filing.
  • University-specific application fees or document procurement.
We reserve the right to limit or deny support in cases of misuse, eligibility concerns, or unresponsiveness from the applicant.

Contact Us

For questions, support, or complaints, you may reach out to:

  • Emailing us at: sumitasingh@pathway-pioneers.com ”
  • Submitting a request through their account settings (if applicable).
  • Business Hours: Monday–Friday, 14:00 PM - 10 PM IST.

To verify the request, we may require users to confirm their identity before proceeding with your request.